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FAQ

  • What are the delivery options and costs?
    Please see the Shipping & Returns page for details.
  • Do you offer a gift wrapping service?
    Absolutely! We can gift wrap your order at an additional cost. Please visit the Gift Wrapping Service for more details. Your order will be beautifully wrapped with premium decorative paper tapes, jute twine and, finally, brown kraft paper. Each wrapping service includes a gift tag with a chosen message (optional).
  • Do you offer international delivery?
    We are based in Dorset, United Kingdom and deliver all orders to the UK. Unfortunately, we are currently unable to deliver to Northern Ireland and outside the UK due to cosmetic regulations.
  • How do I cancel a subscription plan?
    We’ll be sorry to see you go, but if you wish to cancel your plan, you can do so at any time by giving 30 days' notice. Just let us know by contacting us here Alternatively, you can email us at contact@daintysoapnest.co.uk.
  • Can I pause my subscription?
    Yes. You can temporarily pause your subscription anytime, skipping a maximum of three months each time. Please contact us before your next scheduled billing date. You'll need to tell us the required suspension period, i.e., the start and end dates. After confirmation, we'll suspend your subscription, and deliveries will be paused from the start date. Deliveries and billing will resume once the suspension period ends.
  • What are the payment options?
    The following payment methods are accepted: - Credit cards - Debit cards - Apple Pay - Google Pay
  • What is your return policy?
    Please see the Shipping & Returns page for details.
  • Colour discrepancy
    All our soap bars are handmade in small batches by our artisans, using the traditional cold process method to retain natural glycerin. As a result of the artisanal handmade process, each bar of the soap may have varying patterns and colour shades. The product images are intended to showcase some bars of the soap and do not represent the appearance of all bars of the soap. Whilst we endeavour to show the real colours of all our products on the website, each display device may render colours differently. This means the actual product's colours might be different from what you see on your device. We accept no liability for any colour discrepancy.
  • How do promotional offers work?
    Please see our Terms & Conditions for all promotions.
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